It was time for a fresh perspective in Hospital dashboards
A cleaner look helped better navigate the complex data for clinicians.

The products that our medical device client builds for hospitals and healthcare systems provide users with access to a large amount of data. But this data was being underutilized due to an outdated user interface and overwhelming amount of reports.

It was time for a fresh perspective. The medical device company wanted Capillary Digital’s ideas on a future product vision for how to make the data more meaningful to three user groups: executives, clinicians, and clinical engineers.

  • Competitive Research
  • Experience Mapping
  • Rapid Prototyping
  • User Research + Testing
  • Digital Innovation
  • Approach
    Prototype ideation

    We set out to understand more about each of the audience groups: How were these roles using the devices today and what improvements would make the company’s applications more appealing? We interviewed internal stakeholders and reviewed competitor products to find the most valuable opportunities.

    Capillary Digital and team members from the medical device company worked closely to design prototypes of new data reports. We highlighted the types of questions users had in their day-to-day work, and the medical device stakeholders provided the specific data points that would meet those needs.

    We then brought the prototypes into hospitals to get feedback from executives and clinical staff. We wanted their take on if the information set was complete, as well as how likely they would be to use this enhanced product.

    Our findings indicated that two of the three audience groups would benefit from an updated product, while one group was less likely to leverage the data improvements. We shared our findings and product vision with our client stakeholders, leaving them with the tools they needed to make future product decisions.

    Stakeholder alignment on areas to prioritize in future initiatives

    Design concepts to inspire future development efforts